Shipping policy

At Neurogenic Apothecary LLC, we are committed to providing our customers with high-quality products and a seamless shopping experience. Please review our shipping policy and disclaimer to ensure you have all the necessary information regarding the delivery of your order.

 

Order Processing Time

All orders are processed within 1-3 business days after receiving your confirmation email. Please note that orders placed on weekends or holidays will be processed on the next business day. During peak seasons, processing times may be extended due to higher order volumes.

 

Shipping Carriers & Estimated Delivery Times

We ship via USPS, UPS, and FedEx, depending on the shipping method selected at checkout. Delivery times may vary based on your location and the selected shipping carrier:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days

Please note that these are estimated delivery times provided by the carriers. We cannot guarantee specific delivery dates.

 

Shipping Rates & Free Shipping Offers

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method. We offer free standard shipping on orders over $75 within the U.S.

 

International Shipping

International shipping times and rates vary depending on the destination. Customers are responsible for any customs duties, taxes, or fees required by their country. Neurogenic Apothecary LLC is not liable for any delays caused by customs processing or additional charges incurred.

 

Shipping Disclaimer

Neurogenic Apothecary LLC is not responsible for delays, lost, or stolen packages once they have been handed over to the shipping carrier. Once your package has been shipped, you will receive a tracking number to monitor your shipment.

We are not liable for:

  • Shipping delays due to weather, carrier issues, or other unforeseen circumstances beyond our control.
  • Incorrect addresses provided by the customer at checkout. Please double-check your shipping information before submitting your order.
  • Lost or stolen packages marked as delivered by the shipping carrier. If your package is missing, we recommend reaching out to the shipping carrier directly to file a claim.

 

Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us at neurogenicapothecary@gmail.com within 48 hours of delivery with photos and your order number. We will do our best to resolve the issue promptly.

 

Changes to Shipping Policy

We reserve the right to update this shipping policy at any time. Any changes will be posted on our website. By placing an order with Neurogenic Apothecary LLC, you agree to the terms of this shipping policy and disclaimer.